News

Spam Filtering Changes

Over the next 2 weeks, we will be migrating email accounts to a new spam filtering solution.  There will NOT be any downtime for email or any other services during this transition.  You may notice a spam digest from both our old provider (MailFoundry) and our new provider (Edgewave) during this period.

After our migration to MailFoundry, we were not pleased with the level of filtering that was being offered so we started to seek out alternatives.  We are pleased to announce that we have negotiated a new deal with Edgewave to provide spam filtering services.

There are 2 ways to report messages as “spam” with the new solution:

  1. Simply forward the email as an attachment to spam@thirstylemur.com.  It is important to remember not to include any email signatures or additional text in the message.
  2. Outlook users can utilize the Report Spam plugin.  Additional information is available at: http://www.edgewave.com/support/messaging_security/report_spam_download.asp

In addition to the daily spam digest emails, you will also be able to login to view your spam quarantine at any time using your email username and password at http://my.redcondor.com.

We appreciate your continued business, and you can contact us anytime with questions at support@thirstylemur.com

Spam Filtering Changes & Server Maintenance – December 22nd

On December 22nd, 2012 we will be implementing a new spam filtering solution.  Also on December 22nd, between at 10pm CST and 11:30pm CST we will be applying updates to our servers.  You may experience brief outages during this timeframe.

Since Google announced the end of life of Postini (our current spam filtering solution), we have done extensive testing and have implemented a new anti-spam solution from MailFoundry.  During this transition, no email will be lost or interrupted.  You may however receive more than one daily digest from each of our vendors as the changes are updated across the internet.

After we have migrated to the new solution, if you do get a message that you consider to be “spam” please forward it to spam@thirstylemur.com If a legitimate email message gets blocked by the filter, please forward that to notspam@thirstylemur.com

We appreciate your continued business and you can contact us anytime with questions at support@thirstylemur.com

Address
PO Box 600
Whitewater, WI 53190

Phone
262.458.4499

Email
info@thirstylemur.com